ExamOne Response to Coronavirus Disease 2019 (COVID-19)

View a list of office closings as a result of COVID-19.

Important information for exam participants

As a healthcare company that touches the lives of nearly 150 million patients each year, we have rigorous safety procedures in place across our company to protect Quest and ExamOne employees and others on the front line from coming in contact with a wide range of infectious diseases. In light of the COVID-19 outbreak, we have taken additional measures to bolster preparedness, including creating a special response team along with new materials and training and employee travel restrictions.

Our collection network will proceed with life insurance examinations and other mobile phlebotomy collections, using the same protocol as they do today which is handling every specimen with standard biohazard safety precautions as well as follow additional precautions as outlined below.

Before scheduling your exam, you will be asked the below questions.

  • In the last 5 days have you been diagnosed with COVID-19 OR exhibited symptoms of COVID-19, including fever, respiratory distress, or the loss of your sense of smell or taste; alternatively, have you had close (within 6 feet) prolonged (15 minutes or more) contact with someone who has?
  • Our medical professionals are required to wear full personal protective equipment. We strongly recommend you wear a face mask during an in-home appointment. Applicants are required to wear a face mask during exams completed in a Quest Patient Service Center or in an ExamOne office. During the medical exam, our phlebotomist will be in close proximity to you to complete the specimen collection. Are you comfortable scheduling your appointment at this time?

If you answer yes to the health assessment question, or you do not feel comfortable proceeding with the exam, you will be instructed to delay scheduling the appointment for 5 days from diagnosis or contact, and advised to contact your insurance company.

Additional resources


FAQs

Q: What have you communicated to your examiners regarding safety precautions?

A: We have proactively communicated to all our employees, including examiners, to take necessary precautions to help protect themselves from COVID-19. Tips include:

  • Washing hands with soap and water, and often
  • Cover your mouth when sneezing or coughing
  • Avoid touching eyes, nose and mouth

Q: Will your examiners be wearing masks during appointments?

A: Yes. All examiners will be required to wear facial protection that protects the nose and mouth. We strongly recommend you wear a face mask during an in-home appointment. Applicants are required to wear face masks for Quest Diagnostics Patient Service Center and ExamOne office collections.

Q: What are examiners required to wear during appointments?

A: All examiners performing life insurance exams are required to use the following for life insurance exams:

  1. Examiners are required to wear gloves during the draw.
  2. Examiners are required to wear long sleeves, long pants (or scrubs) and closed-toe shoes.
  3. Examiners are required to wear a mask that covers the nose and mouth.

Q: Is it safe to go to a Quest patient service center for other testing services not related to COVID-19?

A: Yes. We have rigorous safety procedures in place across our company to protect Quest patients and employees from coming in contact with infectious diseases, including COVID-19.

In light of the COVID-19 public health emergency, we have taken additional measures to bolster preparedness. These precautions include frequent disinfecting of all surfaces, frequent hand washing, and creating a special response team along with special training for employees. Additionally, patients who suspect they have COVID-19 are being directed to contact their doctor and not come to Quest Patient Service Centers.

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